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Passion for Hospitality: We understand that a career in the hospitality industry is all about passion, and our guests can feel that passion through our work. Whenever possible, we accommodate requests and work hard to exceed all expectations. Our hospitality is not casual; it is authentic, serious, and effective.
Innovative Teamwork: We forecast future challenges and work proactively to resolve them before they occur. Innovative teams like ours are comprised of individuals from various departments, divisions, and walks of life. This conglomeration of different personalities and styles fosters creativity because our people are able to see things from diverse perspectives related to their history, values, and roles within the Club. The diversity of ideas, backgrounds, careers, and values are critical when building on a legacy like ours.
Do What You Say: When we commit to something, we follow through. We proactively communicate if we ever fail to meet a commitment and we work together to avoid that outcome. We understand falling short on this basic principle damages our credibility and erodes trust. The importance of this cannot be overstated.
Words from our Director of Human Resources, G. Martini: "What makes us different? Aside from our hospitality, the first word that comes to mind is 'empowerment,' and the second word is 'authenticity.' Empowerment is a differentiating factor because it is a truth we live every day, and not every organization can say that. Our people, regardless of their level in the organization, have the ability to enact change in a collaborative way with our management team. Through this collaboration, we often discover new and more effective ways to do our work while improving our culture and working conditions. Likewise, authenticity is a differentiating factor because it is so rarely found in the workplace. Our people are real, and the connections we make with each other, our members, and our guests are genuine. I could tell you more about authenticity, but that would defeat the purpose. Some things you have to see and feel for yourself."
As a recipient of multiple "Best of the Best" workplace awards locally, the Grosse Pointe Yacht Club treats our employees as our most important asset, because they are. Without our incredible staff, we would not be able to provide the exceptional experience our members enjoy. We have found that when our people feel cared for, they return that care to our members.
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